Shipping policy

Thank you for shopping with SX Collective. We're a small, independent outdoor and cycling retailer based in Temecula, CA, and we work hard to get your gear to you quickly and safely. Please review the details below so you know exactly what to expect from order to doorstep.

Order Processing

Orders are typically processed within 7 to 21 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll receive a second notification once your order has shipped.

Processing times can vary based on inventory levels. As a small business, we place weekly fill-in orders with our vendors to manage inventory responsibly, which means some items may take a little longer to leave our warehouse. We appreciate your patience.

Custom orders (including custom wheels and custom bike builds) may vary in processing time depending on specifications.

Domestic Shipping Rates & Estimates

Calculated shipping: Shipping charges for your order are calculated and displayed at checkout based on your items and destination.

Oversize Item Surcharge

A $25.00 oversize surcharge applies to large or bulky items, including:

• —  Kelty chairs
• —  Bike wheels and wheelsets
• —  Oversized duffels
• —  Roller bags and other large framed bags

This surcharge covers the additional carrier fees for oversized packages and will be reflected at checkout.

Delivery estimates begin once your order ships, not when it is placed.

Local Delivery

Free local delivery is available for orders over $5,000.00 within Riverside and San Diego Counties. For orders under $5,000.00, local delivery is $50.00.

Deliveries are made 8:00 AM – 8:00 PM, Sunday through Saturday. We'll contact you via text message at the phone number provided at checkout to let you know the day of our arrival.

In-Store Pickup

Skip shipping fees entirely with free local pickup at our Temecula, CA showroom. After placing your order and selecting local pickup at checkout, your order will be prepared and ready within 7 to 21 business days (custom orders may vary). We'll email you when your order is ready, along with pickup instructions.

Pickup hours: Tuesday – Saturday, 10:30 AM – 6:30 PM. Please have your order confirmation email with you when you arrive.

International Shipping

At this time, we ship within the United States. If you're looking to order from outside the USA, contact us at info@spokex.com and we'll see what we can do.

Checking Your Order Status

When your order ships, you'll receive an email notification with a tracking number. Please allow 48 hours for tracking information to become available.

If you haven't received your order within 5 days of receiving your shipping confirmation email, contact us at info@spokex.com with your name and order number and we'll look into it for you.

Shipping to P.O. Boxes

We ship to P.O. boxes after confirmation from the customer and verification by the buyer.

Refunds, Returns & Exchanges

It's our aim to provide a hassle-free return or exchange experience for all SX Collective customers. If you're not completely satisfied with your item, you may return or exchange it within 15 days of delivery — with the exception of all Bikes, Custom Wheels, Non-Regular Stock items, and Non-Refundable items (such as purchases made using ShopPay).

Return shipping is not provided for online orders unless we shipped the wrong item or the item is defective. If your item is damaged upon arrival, contact us immediately and we'll open a claim with the carrier. To discuss a return, contact a manager at SX Collective at info@spokex.com or by phone at 951-506-9181.

Non-Custom Bicycles

• —  No returns on any bike purchase. No exceptions.
• —  Please contact a manager at info@spokex.com or 951-506-9181 with any questions.

Custom & Special Order Bicycles

• —  No returns or exchanges are accepted on any Custom or Special Order Bicycles, whether picked up in store or shipped. No exceptions.

Custom Wheel Orders

• —  No returns or exchanges are accepted on any Custom Wheel Orders, whether picked up in store or shipped. No exceptions.

Special Order Cancellations

Special order items — including bikes and other high-value items we bring in specifically for your order — are subject to a cancellation fee if cancelled after the order has been placed with our vendor. Please reach out before ordering if you have questions about whether an item is a special order.

Non-Bicycle & Non-Wheel Items

Returns must be made within 15 days of delivery for a full refund (excluding return shipping charges), subject to the following:

• —  Items must be in new, unused condition, in their original packaging, and include all small parts and instructions.
• —  When you contact us for a Return Authorization, you'll be provided a return shipping label. You must use this label to return your items.
• —  Returns missing small parts, otherwise incomplete, or without a valid Return Authorization will be refused, and you'll be responsible for shipping to have the item returned to you, or the item will be forfeited.
• —  We do not accept returns on items purchased from third-party retailers.
• —  A return shipping charge will be deducted from all non-bicycle item returns.
• —  Refunds are issued to the original method of payment after the product has been received and inspected — typically within 10 business days, subject to bank timelines and holidays.

If your order arrives damaged in any way, email us as soon as possible at info@spokex.com with your order number and a photo of the item's condition. We handle these case by case and will work toward a satisfactory solution.

Questions? Contact us anytime at info@spokex.com.