Shipping policy

All orders are processed within 7 to 21 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Custom orders may vary in time depending on specifications.

Domestic Shipping Rates and Estimates

Calculated Shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Simple Flat Rate Shipping: We offer $250.00 flat rate shipping to the United States on all bikes.

Shipping option	Estimated delivery time	Price
Priority Shipping	1 to 2 business days	$500.00
Express Shipping	3 to 7 business days	$350.00
Standard Shipping	7 to 10 business days	$250.00

Local delivery

Free local delivery is available for orders over $5000.00 within Riverside and San Diego Counties. For orders under $5000.00, we charge $50.00 for local delivery.

Deliveries are made from 8:00 AM - 8:00 PM on Sunday - Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup in store in Temecula, CA. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7 to 21 business days. Custom orders may vary. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10:30 AM - 6:30 PM on Tuesday - Saturday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: All Countries. 

At this time, we are working hard to accommodate all countries, please reach out if you are looking to order from a country other than the USA for estimated shipping costs. 

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option	Estimated delivery time	Price
Priority Shipping	5 to 7 business days	$1250.00
Express Shipping	12 to 15 business days	$900.00
Standard Shipping	20 to 30 business days	$700.00

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SpokeX is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@spokex.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We will ship to P.O. boxes after confirmation from the customer and verification by the buyer.

Refunds, returns, and exchanges

It is our aim to provide a hassle free return or exchange service for all of our SpokeX customers. If you are not completely satisfied with your item you may return or exchange it within 15 days from the purchase date. With the exception of all Bikes, Custom Wheels, Non-Regular Stock items, and Non-Refundable items such as using ShopPay. 

- See “Bicycle Return Policy Below - Non-Custom”

- See “Bicycle Return Policy Below - Custom and Special Order”

- See “Custom Wheel Return Policy Below”

Return shipping is not provided for online orders unless we shipped the wrong item to you or the item is defective. If the item is damaged upon arrival please contact us immediately and we will open a claim with the shipping/carrier company. Please contact a manager at SpokeX Bike Co at info@spokex.com or by phone at 951-506-9181 to discuss your return.

Return Policy Details – Non-Custom Bicycles:

• No Returns on any Bike Purchase
• No exceptions.
• Please contact a manager at SpokeX Bike Co at info@spokex.com or by phone at 951-506-9181 with any questions.

Return Policy Details - Custom and Special Order Bicycles:

• No Returns or Exchanges are accepted on any Custom Bicycles or Special Order Bicycles either picked up in store or shipped to the customer.
• No exceptions.

Return Policy Details - Custom Wheel Orders

• No Returns or Exchanges are accepted on any Custom Wheel Orders either picked up in store or shipped to the customer.
• No exceptions.

Return Policy Details - Non-Bicycle and Non-Wheel items:

Returns of all items must be made within 15 days from date of purchase for a full refund not including return shipping charges, in accordance with our return policy below.

• Returns of non-bicycle items must be in new, unused condition, in their original packaging, and must include all small parts and instructions.
• When you contact SpokeX Bike Co for a Return Authorization, you will be provided a return shipping label for your non-bicycle items. You must use this label to return your items.
• Returns of non-bicycle items that are missing small parts, are otherwise incomplete, or which do not have a valid Return Authorization will be refused and you will have to pay shipping for the item to be returned to you or forfeit the item.
• We do not accept returns on items purchased from third party retailers.
• A return shipping charge will be deducted on returns of all non-bicycle items.
• Refunds are issued to the original method of payment after product has been received and inspected. Typically, this will be within 10 business days, which is subject to change based on bank timelines and holidays.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@spokex.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@spokex.com.