🚫 Cancellations

All cancellation requests must be submitted in writing to the contacts listed at the bottom of this page. Cancellation is not automatic — a request is not approved until you receive written confirmation from us.

•  Any cancellation request submitted within two weeks of the order date is subject to a 3% restocking fee, deducted from your refund. We commit orders to our vendors and partner warehouses shortly after purchase, and this fee covers the cost we incur when an order is pulled back.
•  Once an item has shipped or been picked up, it can no longer be cancelled.
•  Approved refunds are issued to the original method of payment, typically within 10 business days of approval. Timing may vary based on your bank and on holidays.

🚲 Bicycle Cancellations & Returns

All bicycle sales are final. No returns or exchanges are accepted on any bicycle — custom, special order, or non-custom — whether picked up in store or shipped. No exceptions.

Bicycle orders may be cancelled prior to shipment or pickup, subject to a 3% restocking fee. Our standard bicycle delivery window is 2–4 weeks. If we are unable to fulfill your order within that window, you may cancel and we will waive the restocking fee.

Bicycle cancellation requests must be submitted to mark@spokex.com or by phone at 951-740-5505.

🛞 Custom Wheel Orders

All custom wheel builds are final sale. No returns or exchanges are accepted, whether picked up in store or shipped. Custom wheels are built to your specification and cannot be restocked.

Custom wheel orders may be cancelled before the build begins, subject to a 3% restocking fee. Once the build has started, the order cannot be cancelled.

🎒 All Other Items

Returns of non-bicycle, non-wheel items must be requested within 15 days of delivery. To qualify for a refund, items must be:

•  In new, unused condition
•  In their original packaging
•  Complete, including all small parts, hardware, and instructions

Items returned incomplete, used, or without a valid Return Authorization will be refused. You will then be responsible for return shipping to get the item back, or you may forfeit the item.

We do not accept returns on items purchased from third-party retailers, even if we carry the same product.

📦 Return Shipping

The cost of return shipping is deducted from your refund. We cover return shipping only when we shipped you the wrong item or the item arrived defective.

If your item arrives damaged, contact us immediately so we can open a claim with the carrier. Damage claims must be reported promptly — carriers impose their own filing deadlines and we cannot file once those have passed.